24/7 Support and Help Desk
At Netzone, we value our customer satisfaction the most, so we offer the best customer support and help desk 24/7 in two levels as following:
1. LEVEL -1-NOC
Netzone Ltd. Network Operation Center (NOC) provides round the clock pro-active monitoring, fault reporting and technical assistance to the customers. Our dedicated and multilingual technical team is always on standby to provide immediate support and assistance at:
firstname.lastname@example.org , Cell no.#: 0796 888 203 / 0796 888 204
2. LEVEL TWO- ON SITE SUPPORT
In case the issue cannot be settled remotely, a Reference Ticket is generated on Netzone Ltd. centralized Trouble Ticketing System and field engineers are assigned from the relevant local support center to reach the client’s location. They stand ready to help troubleshoot or resolve any problems that customers may be experiencing.
Netzone Ltd. ONSITE SUPPORT WORKING STRATEGY
Netzone Ltd. field engineers operate CUSTOMER SUPPORT directly from our varied location sites in order to reach the client’s scene as soon as possible. Our field offices have experienced engineers and are fully equipped with necessary tools and spare parts equipment for any quick replacements at client sites.