NETZONE TElECOM. ONSITE SUPPORT WORKING STRATEGY
At Netzone Telecom, we value our customer satisfaction the most, so we offer the best customer support and help desk 24/7 in two levels as following:
1. LEVEL -1-NOC
Netzone Telecom. Network Operation Center (NOC) provides round the clock pro-active monitoring, fault reporting and technical assistance to the customers. Our dedicated and multilingual technical team is always on standby to provide immediate support and assistance at:
firstname.lastname@example.org , Cell no.#: 020-2515050/5050
2. LEVEL TWO- ON SITE SUPPORT
In case the issue cannot be settled remotely, a Reference Ticket is generated on Netzone Telecom. centralized Trouble Ticketing System and field engineers are assigned from the relevant local support center to reach the client’s location. They stand ready to help troubleshoot or resolve any problems that customers may be experiencing.
Netzone Telecom. ONSITE SUPPORT WORKING STRATEGY
Netzone Telecom. field engineers operate CUSTOMER SUPPORT directly from our varied location sites in order to reach the client’s scene as soon as possible. Our field offices have experienced engineers and are fully equipped with necessary tools and spare parts equipment for any quick replacements at client sites.